shipping & returns

Returns and Refunds Policy

Thank you for shopping at Skinni V Ltd. If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days

  • The product is in its original packaging

  • The product isn't opened, used, or damaged

  • You obtained a Return Merchandise Number (RMN) from us

Free products from promotions cannot be returned and can not be exchanged for a cash amount.

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with its original packing and the order number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Skinn V HQ 2, Lon Y Felin, Gorseinon Swansea UK SA4 4BE

Please note we cannot exchange or refund any products until we receive the original products in the original packaging. 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Skinni V.

Damaged items

If you received a damaged product, please notify us immediately (max 48 hours from delivery day and time) for assistance. Please note we cannot exchange or refund any products after this time and until we receive the original products in the original packaging.​ Please be advised that it is ok for you to store your powder directly into the tubes as they safe for food to be stored in. The bags are just extra protection during transit. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:


All orders are sent via tracked delivery and will be processed and shipped within 1–2 business days. Delivery will be between 3 and 7 business working days depending on the option chosen. Orders placed after 12 pm will be processed the following business day. Please note all orders placed on a Friday after 1 pm will not be posted until the following Monday, unless it is a bank holiday, your order will be sent on the following Tuesday. 

Saturday, Sunday, and bank holidays will be processed on the following business day. Please note: Due to the pandemic orders may take a few days longer to arrive than usual.

Our opening times are 10 am until 3 pm Monday to Friday.

Please note we reserve the right to update our T&C at anytime.

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© 2021 by Skinni V Ltd.